• Multiple Home-Grown Systems
• Old Technology; Paper-based Systems
• High Maintenance Costs
• Inconsistent Response Processes
• Insufficient Historical Records/Documentation
• Training and Support Problems
• Inadequate Report Capabilities
• Response Backlogs
• Paper Reduction Issues

CATXpress Key Features

• Built-in custom report generator reports on all request metadata
• Export and email reports in Word, Excel, CSV, and HTML formats
• In addition to custom reports our pending, overdue, completed, volume, processing times, and audit style reports provide extensive reporting capabilities
• Statistical reports with graphics
• Allows saving of custom reports and sharing with other users
• Integrated with Documentum eRoom for collaboration on responsive or working documents
• All document deliveries tracked in delivery log of request
• Delivery methods include Mail (print or save to file) and e-mail
• Integrated with JAWS and Section 508 compliant
• Information copies can be sent to supervisors and administrative officers
• Create and print routing slips
• Define and associate one or multiple file codes or standardized codes to the folders
• MS Outlook style user interface
• User preferences to set default preferences like sort orders, filters, codes, and template editors
• Allows users with privileges to suspend, or abort workflows
• Create distribution lists
• Allows defining fields as “required”
• Search folders by folder owner
• Track multiple addresses for a correspondent
• Sends email notifications with links to directly open the assignments/items where action is needed
• Automatically generate reports on scheduled times and send them to distribution lists
• Admin user can enforce size limits for attachments
• Log of all the important actions from the start to end of the workflow process is maintained in the system
• Documents are stored electronically, based on NARA scanned image requirements for Tagged Image Files (TIF)