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eCase
Workflow Case Tracking and Processing
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eCase
eCase Workflow, Case/Information Tracking and Processing
Processing and managing information correctly is the hallmark of a successful organization. Information, however, is exploding and businesses and governments are increasingly struggling to keep pace. Indeed, efficiently managing and correctly processing information is becoming an ever-more valuable competitive advantage.

eCase Workflow, Case Tracking and Processing helps agencies gain this advantage by managing their business information and work flow processes. eCase leverages best-of-breed content management disciplines such as SharePoint, Documentum, Open Text, Oracle Content DB etc. to deliver a complete automated information management, tracking, and reporting solution. eCase breaks information down into case types and then automates the work flow of these case types throughout the organization. A case could be any type of information, including emails, contacts, invoices, contracts etc.



eCase serves as an interface between information (cases), an organization, their employees, and their contacts. It enables the workforce to quickly assess and digest the influx of information and then to act appropriately. eCase keeps organizations informed about their business processes. And by keeping organizations informed, eCase enables flexibility; it gives organizations the invaluable ability to quickly identify and adapt to changes in their environment.

One Solution, Many Applications
eCase provides a few standard Application Types right out of the box, such as Correspondence, HR, Finance, and Legal. eCase’s flexible structure, however, allows users to create their own custom Application Types as well. Each Application Type can have various case/information types associated with it, which are defined by the user. Users can choose either one Application type or all Application Types based on permissions (set by the administrator) of the associated case types. eCase supports application level custom fields as well as case type level custom fields. Users can create their own custom Choice Lists as well as custom views of their case inbox.
 
 
Familiar electronic filing structure
Cabinet, folder, assignment, attachment, all MS Office and image formats. Create custom tabs and data fields of any type; edit existing field labels.