AINS System 311 automates the registration, management and resolution of high volume, diverse and multifaceted non-emergency requests.

The importance of 311 non-emergency systems has increased dramatically since the tragedy of September 11 (9-11). By diverting non-emergency calls (non-life threatening and not requiring an immediate response), from 911 to 311, first responders can react faster to true emergencies.

AINS System 311 gives citizens effective and efficient non-emergency access to police and other public services; and it facilitates communication among state, municipal and local agencies, citizens and constituents.

Examples of 311 non-emergency calls that would otherwise deplete 911 Resources